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Accessibility Options with EEH-Solutions

At Eco Efficient Home Solutions, we believe everyone deserves a fair deal and a comfortable home. That's why we're committed to making sure our services are accessible and easy to understand for all our customers. Our approach is all about being clear, open, and transparent in everything we do.

Your Comfort and Accessibility Are Our Priority

When it comes to making your home more energy-efficient, we understand that sometimes you might need a little extra support. Whether it's during an on-site visit or a phone conversation, your accessibility needs are our first priority. We're here to ensure you have a positive and stress-free experience from start to finish.

We recognize that customers may have diverse needs. For example, you might:

  • Require special access arrangements due to a physical disability.
  • Find it helpful to have information presented in a way that assists with literacy or numeracy.
  • Benefit from a conversation that is mindful of mental health considerations.
  • Prefer to have a trusted friend, family member, carer, or advisor present to help you understand and make decisions, especially if English isn't your first language. We welcome and encourage this!

Taking Our Time and Listening to You

We know that some situations, like being elderly or having recently experienced a bereavement, might mean you need a bit more time or a gentler approach. Our team is trained to be patient and understanding, taking extra time to explain everything clearly and at a pace that suits you. Our goal is always to make sure what we're offering is truly applicable, appropriate, and beneficial for you. Suspending our services is a rare last resort, as we are committed to finding a way to help.

Supporting You with Respect and Understanding

We're also deeply committed to supporting customers who may be facing mental health challenges. Our policy ensures that we always treat you with respect and consideration. This means we will:

  • Never discriminate.
  • Not inappropriately deny you a service or product.
  • Help you make an informed decision that's right for you.
  • Ensure our propositions are responsible, affordable, and in your best interest.
  • Communicate in clear, jargon-free language.
  • Make a reasonable assessment of your ability to understand the information.
  • Allow you plenty of time to make a decision.

Clear Communication, Every Time

To ensure you have all the information you need, our Eco Efficient Home Solutions team will always recap and reiterate everything in writing. This gives you the perfect opportunity to review the details at your own pace, perhaps with the help of a friend, relative, carer, or advisor, ensuring you have ample time to digest the information and make a confident decision.

We're dedicated to providing a service that is not just efficient, but also genuinely helpful and considerate of your individual needs. If you have any questions about how we can support you, please don't hesitate to reach out!